Privacy Policy

Effective date: August 3, 2026

Avex Barber ("we", "our", "us") is operated by Youness Saki. This policy explains what personal information the Avex Barber app collects, how it is used, who it is shared with, and the choices and rights you have. It applies to the Avex Barber mobile app on iOS and Android and to this website.

Information we collect

• Account information: email address, full name, phone number, city, private date of birth, and optional WhatsApp-reachability confirmation, collected when you create or complete your account. Full name, phone number, city, and date of birth are required during profile setup for customer, barber, and manager accounts; administrator accounts are exempt. Your date of birth is used for age eligibility and account records, is available only to you through the private self-profile service, and is never displayed publicly or to barbershops.
• Location: with your permission, your device's precise or approximate location may be used live to show nearby barbershops and center the map; customer live location is processed on-device and is not transmitted or stored by Avex Barber. Managers may optionally save a precise business location pin for their shop, which is stored with the shop and shown on its public map/profile.
• Photos: profile photos and shop/portfolio photos you choose to upload, accessed via your device's camera or photo library with your permission.
• Appointment and booking history: the services, times, and shops you book, to operate the booking service.
• Push notification tokens: a device identifier used to send you booking reminders and status updates. You can disable push notifications in your device settings at any time.
• Crash and diagnostic reports: device model, OS version, app version, and the screen where an error occurred, collected automatically to help us find and fix bugs (via Firebase Crashlytics).
• App usage analytics: aggregated, non-precise usage data (screens viewed, features used, general app performance) collected via Firebase Analytics, to help us understand and improve the app. This is not used for advertising and is not sold.
• Reviews: ratings and comments you submit about a completed appointment, visible publicly on the shop's page. Reviews are deleted automatically when you delete your account.
• Sign-in provider data: if you sign in with Google or Apple, we receive your name and email address from that provider to create your account. We do not receive your password.

How we use your information

We use your information to operate the booking service: creating and authenticating your account, matching you with nearby barbershops, processing and reminding you of appointments, sending you service-related notifications, responding to support requests, and diagnosing and fixing bugs to keep the app reliable.

Who we share it with

We do not sell your personal data and do not share it with advertisers. Your data is processed by the infrastructure providers that operate the app on our behalf, under their own data processing and security terms:

• Supabase — database, authentication, and file storage.
• Firebase (Google) — push notifications, crash reporting, and app analytics.

These providers may process data on servers located outside Morocco. By using the app you consent to this international transfer, which is necessary to provide the service.

Barbershops you book with receive the appointment details, and the name/phone number/photo needed to identify you for your booking. Barbershops are independent businesses and are separately responsible for how they handle your data once received.

Data retention and deletion

We retain your data for as long as your account is active, plus a limited period afterward as required for legal, security, or fraud-prevention purposes. You may delete your account at any time from the app's Menu > Delete Account. This deletes your account and removes your personal data (profile, favorites, notifications, device tokens, diagnostic logs) from our active systems; some records (such as those needed for legal or accounting compliance) may be retained for a limited period as required by law. Photos you uploaded to a barbershop's public profile (gallery or portfolio images) belong to that business and may be retained by the shop after your account is deleted; contact us to request their removal.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to receive a copy of your data. You can exercise most of these rights directly from the app (Menu > Edit Profile, Menu > Delete Account). To request a copy of your data, email us at the address below with the request sent from your account's registered email address; we will respond within 30 days with your profile, booking, and favorites data in a common file format (JSON or CSV). If you are located in the European Economic Area or UK, you also have the right to lodge a complaint with your local data protection authority.

Children's privacy

Avex Barber is not directed at children and is not intended for use by anyone under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use industry-standard measures, including encryption in transit, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Effective date" above; continued use of the app after a change constitutes acceptance of the updated policy.

Contact

For privacy questions or to exercise your rights, contact us at avex-xw@outlook.com, or via the Support option in the app menu.